Privacy Policy
Privacy Policy
Effective Date: September 13, 2026
Queen Natural Hair (“Queen Natural Hair,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you visit or make a purchase through our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Place an order
- Create an account
- Contact customer service
- Join our email or SMS list
- Submit a review
- Participate in a promotion, giveaway, or survey
- Complete a contact form
- Communicate with us through our website or social media
Information we may collect includes:
- First and last name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order and purchase information
- Account login information
- Product preferences
- Customer service communications
- Payment-related information
Payment information is generally processed securely by third-party payment providers. Queen Natural Hair does not typically store your complete credit or debit card number on our own servers.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Products viewed
- Time spent on our website
- Referring website or link
- Approximate geographic location
- Shopping cart activity
- Website interactions
We may use this information to operate our website, understand customer behavior, improve the shopping experience, prevent fraud, and measure marketing performance.
3. How We Use Your Information
Queen Natural Hair may use your information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Process returns, refunds, or exchanges
- Communicate with you regarding your order
- Provide customer service
- Maintain customer accounts
- Detect and prevent fraudulent transactions
- Improve our website, products, and services
- Personalize your shopping experience
- Send promotional emails or marketing communications when permitted
- Measure the effectiveness of advertising and promotions
- Maintain business and transaction records
- Comply with applicable laws and legal obligations
4. Payment Processing
Payments made through our website may be processed by third-party payment providers, including services such as PayPal, credit/debit card processors, or other payment platforms made available at checkout.
These payment providers may collect information necessary to process your transaction and are responsible for their own privacy and security practices.
We encourage customers to review the privacy policies of the payment provider they choose to use.
5. WooCommerce and Website Services
Our website may use WordPress, WooCommerce, hosting providers, website plugins, and other third-party technologies to operate our online store.
These services may process certain information necessary to:
- Maintain your shopping cart
- Process orders
- Create customer accounts
- Calculate shipping or taxes
- Prevent fraudulent activity
- Provide website analytics
- Improve website performance and security
Third-party service providers are permitted to use customer information only as necessary to provide their services or as otherwise described in their own privacy policies.
6. Shipping and Order Fulfillment
We may share necessary customer information with shipping carriers, fulfillment partners, suppliers, or other service providers involved in completing and delivering your order.
This may include your:
- Name
- Shipping address
- Telephone number
- Email address
- Products ordered
We only provide information reasonably necessary for these companies to perform their services.
7. Cookies
Our website may use cookies and similar tracking technologies.
Cookies are small files stored on your device that help websites remember information about your visit.
We may use cookies to:
- Keep items in your shopping cart
- Remember account preferences
- Keep users logged in
- Understand website traffic
- Analyze customer behavior
- Improve website performance
- Prevent fraud
- Measure advertising campaigns
- Provide more relevant marketing
You may be able to disable or delete cookies through your browser settings. However, disabling cookies may affect certain website features, including shopping cart functionality.
8. Analytics and Advertising
We may use third-party analytics or advertising services, including services provided by platforms such as Google, Meta, TikTok, Pinterest, or similar companies.
These companies may use cookies, pixels, or similar technologies to understand website activity and measure advertisements.
Depending on the services we use, information collected may be used to:
- Measure website traffic
- Understand customer interests
- Track conversions
- Measure advertising performance
- Display advertisements that may be more relevant to you
The privacy practices of these companies are governed by their respective privacy policies.
9. Email and SMS Marketing
If you choose to subscribe to our marketing communications, we may send information about:
- New products
- Sales
- Promotions
- Product launches
- Special offers
- Hair care information
- Company updates
You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message.
If SMS/text marketing is offered, you may follow the opt-out instructions provided in the applicable text message.
Transactional communications regarding purchases, shipping, accounts, or customer service may still be sent even if you opt out of promotional messages.
10. How We Share Information
Queen Natural Hair does not sell your personal information for money.
We may share information with trusted third parties when reasonably necessary to operate our business, including:
- Payment processors
- Website hosting providers
- WooCommerce and website service providers
- Shipping carriers
- Order fulfillment providers
- Suppliers involved in fulfilling orders
- Email or SMS marketing providers
- Analytics providers
- Advertising platforms
- Fraud prevention services
- Accounting, legal, or professional service providers
We may also disclose information when required by law or when reasonably necessary to protect Queen Natural Hair, our customers, or others from fraud, security threats, illegal activity, or violations of our policies.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect customer information.
However, no website, online transaction, or electronic storage system can guarantee absolute security. Customers are responsible for keeping their passwords and account credentials confidential.
12. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Fulfill orders
- Maintain customer accounts
- Provide customer support
- Maintain tax and accounting records
- Resolve disputes
- Prevent fraud
- Comply with legal and regulatory requirements
Information that is no longer required may be deleted, anonymized, or securely retained when required by law.
13. Your Privacy Choices
Depending on where you live, you may have rights regarding your personal information, including the right to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain personal information
- Information about how your data is being used
- Withdrawal from certain marketing communications
Certain information may need to be retained for legal, tax, fraud-prevention, accounting, or transaction-record purposes.
To submit a privacy-related request, please contact Queen Natural Hair using the contact information provided on our website.
14. Children’s Privacy
Our website and products are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we may take reasonable steps to delete it.
15. Third-Party Links
Our website may contain links to websites or platforms operated by third parties.
Queen Natural Hair is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage customers to review the privacy policy of any external website they visit.
16. Social Media
If you interact with Queen Natural Hair through platforms such as TikTok, Instagram, Facebook, Pinterest, YouTube, or other social networks, those platforms may collect information according to their own privacy policies.
Information you choose to make public through social media may also be visible to other users.
17. Changes to This Privacy Policy
Queen Natural Hair may update this Privacy Policy periodically to reflect changes to our website, business practices, technologies, services, or legal requirements.
The updated policy will be posted on this page with a revised effective date.
We encourage customers to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on the Queen Natural Hair website.
Queen Natural Hair
Maryland
United States