Refund and Returns Policy
At Queen Natural Hair, we want you to feel confident in your purchase. Due to the nature of our hair and beauty products, certain items cannot be returned once they have been altered, used, or opened.
Return Request Window
Customers have 10 calendar days from the date of delivery to begin a return request.
Return requests submitted after the 10-calendar-day window may not be accepted.
Submitting a return request does not automatically guarantee approval. All returns must meet the eligibility requirements below.
Hair Return Eligibility
Hair products must be returned in their original, unused, and unaltered condition.
Hair cannot be returned if it has been:
- Washed or shampooed
- Conditioned
- Dyed, colored, bleached, or chemically processed
- Cut or trimmed
- Installed, worn, or used
- Excessively brushed, combed, or manipulated
- Altered from its original condition
This policy applies to wigs, bundles, closures, frontals, and other hair products.
Lace Products
Lace must remain completely unaltered in order to qualify for a return.
A wig, closure, or frontal cannot be returned if the lace has been:
- Cut or trimmed
- Tinted
- Bleached
- Colored
- Glued or adhered
- Modified or altered in any way
Once the lace has been cut, the item is considered final sale and cannot be returned.
We strongly recommend inspecting your hair and lace carefully before cutting, coloring, washing, or installing the product.
Lace Eraser
For health, hygiene, and product-safety reasons, Lace Eraser cannot be returned once it has been opened or used.
To qualify for a return, Lace Eraser must remain:
- Unopened
- Unused
- In its original packaging
- In resalable condition
Once the product seal or packaging has been opened, the sale is final.
Return Condition
Approved return items must be sent back in substantially the same condition in which they were received, including original packaging when applicable.
Queen Natural Hair reserves the right to deny a refund if an item shows signs of use, alteration, installation, washing, coloring, cutting, damage, or other changes that make the product ineligible under this policy.
How to Request a Return
To begin a return, contact Queen Natural Hair within 10 calendar days of delivery and provide:
- Your name
- Order number
- Item you would like to return
- Reason for the return
- Photos of the product, if requested
Customers should not send products back before receiving return instructions.
Unauthorized returns may not be accepted.
Return Shipping
Unless the return is due to an error by Queen Natural Hair or an eligible defective or incorrect product, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
We recommend using a trackable shipping service when returning merchandise. Queen Natural Hair is not responsible for return packages that are lost or damaged in transit.
Refunds
Once an approved return is received, the product will be inspected.
If the return meets the requirements of this policy, the refund will be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Shipping fees, expedited shipping fees, and other non-product charges may be non-refundable unless the return resulted from an error by Queen Natural Hair.
Incorrect or Damaged Orders
If you receive an incorrect product or an item that appears to have arrived damaged or defective, please contact Queen Natural Hair as soon as possible after delivery.
Please include your order number and clear photos of the product and packaging so we can review the issue.
Do not wash, cut, color, install, open, or otherwise alter the product while the issue is being reviewed.
Final Sale Items
The following items are considered final sale and cannot be returned:
- Hair that has been washed
- Hair that has been dyed, bleached, colored, or chemically altered
- Hair that has been cut or trimmed
- Lace that has been cut or otherwise altered
- Hair that has been installed or worn
- Opened or used Lace Eraser products
- Products that are no longer in their original condition
Exchanges
If you would like a different length, texture, lace option, or product, please contact us within the 10-calendar-day return window.
Any exchange request is subject to product eligibility and availability.
Contact Us
For questions regarding returns or refunds, please contact Queen Natural Hair through the customer service information provided on our website.
Queen Natural Hair
Maryland
United States